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Support from Moviebits

Frequently Asked Questions (FAQs)


General Questions

  1. When was Moviebits established?
  2. Where is Moviebits based?

Prop Related Questions

  1. What guarantees do you make about the products for sale?
  2. What is a Certificate of Authenticity?

Ordering and Delivery Questions

  1. Is your order form secure?
  2. Do you encrypt my credit card details?

Movie Prop Association Questions

  1. What is the Movie Prop Association?
  2. What are the policies and goals of the MPA?

Support from Moviebits

The Answers..


General Answers

  1. When was Moviebits established?
    Movie Bits was set up in 1995 and we have been trading on-line since 1998.
  2. Where is Moviebits based?
    We are based in the UK. And sell worldwide. See the "contact us" page for full postal address.

Prop Related Answers

  1. What guarantees do you make about the products for sale?
    All items listed that require a COA are guaranteed authentic. We stand by our COA's 100%. If at any time an item we have sold is proven by a reliable source (Christies, Sotherbys) that's its not genuine we will offer a full refund or exchange.
  2. What is a Certificate of Authenticity?
    A COA is our guarantee your purchase is original. Please keep your COA safe, if at any stage you sell-on you piece of memorabilia it will help the buyer if the COA is still available with the item. Unlike most other dealers we take great care in offering a useful COA that shows the actual picture of your item purchased, with a sale date and written information about it. And its laminated to protect it.

Ordering and Delivery Answers

  1. Is your order form secure?
    Yes. The MovieBits order form is hosted on secure servers running the Zeus web server package on RedHat Linux 6.2. With the combination of this secure server (hosted at Telehouse in London's Docklands) and the encryption used your Credit Card details will remain safe.
  2. Do you encrypt my credit card details?
    Yes, all orders placed via our secure order form will be encrypted. To ensure that orders are safe from eavesdroppers all the way from you placing your order to our computers, we have a version of the familiar "formmail" script that encrypts the content of the e-mail using PGP (Pretty Good Privacy - a worldwide e-mail encryption standard which is very secure).

Movie Prop Association Answers

  1. What is the Movie Prop Association?
    It is a group of dealers and collectors of original props and wardrobe items used in the production of Movies and TV shows who adhere to certain values and standards in the items that are sold and the manner we deal with our customers.
  2. What are the policies and goals of the MPA?
    MPA members are always monitored to ensure that we continue to operate within the policies and goals of the MPA. For a full list of these details please visit the MPA web site, you can do this by clicking the MPA banner.